What time is check-in at Hotel Zena? Is early check-in possible?
Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.
Is Hotel Zena ADA accessible? What accessible features are offered at the hotel?
Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.
Is smoking allowed at the hotel?
Hotel Zena is a smoke-free environment.
Can I receive mail and packages at the hotel?
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.
Is public transportation accessible from the hotel?
Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.
What is Hotel Zena's cancellation policy?
Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
Is there a pool?
Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).
Our open-air cabanas are available to book for hotel guests and locals. Day passes can be secured based on availability via the link here.
Is there a guest amenities fee?
Yes, Hotel Zena has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.
Do you have taxis available?
Yes, our Concierge can coordinate all your transportation needs.