Are there welcome amenities in the lobby for arriving guests?
Yes, the resort provides a refreshing welcome beverage upon arrival.
Are children welcome at the resort? What facilities and services are available for children?
Yes, Viceroy Los Cabos is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.
- V Team Kids Club
- For ages 4 to 11 years old (ages 3 and younger must be accompanied by an adult or a babysitter)
- Babysitting and nanny services are available at an additional charge; advance reservation is required.
Is there a dress code at the restaurants and nightlife on the property?
The following restaurants and nightlife locations require a dress code of no beach or pool attire (no swimwear, shorts, flip-flops, and sandals). For questions, please contact the front desk.
- Cielomar Rooftop
- NIDO
Are there areas of the resort that are open to outside guests?
The following locations are open to outside guests. Reservations are recommended.
Is there a minimum age for check-in?
Yes. Guests must be 21 years or older with valid government-issued identification to check-in to a guestroom.
What time is check-in and check-out?
Regular check-in is at 3:00 PM and check-out is at 12:00 PM.
Are there ADA accessibility features at Viceroy Chicago?
Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.
What is the hotel cancellation policy?
Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
Does Viceroy Chicago welcome pets?
Pets are welcome subject to a pet fee of USD $50 per night. Pets must be under 25 lbs and there is a limit of two pets per guestroom.
Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.
Please visit our pet section for more information.