How safe is the swimming at the beach?
Our beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.
May guests make special requests for dietary restrictions?
Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.
May special gifts be ordered in advance by either the guests or their friends?
Special requests can be ordered via our concierge or front desk.
Is room service available?
Room service is available. A breakfast, lunch and dinner menu is available in each room.
May guests make special requests for wine or other alcoholic beverages?
Yes, this request can be done in advance through our reservations department or concierge.
What are the operating hours of the restaurants?
Restaurant hours may vary. Visit our Dining and Nightlife page for more information.
Do the guestrooms have mini-bars?
Yes, all Viceroy Riviera Maya guestrooms have a fully stocked mini-bar at an extra charge.
Does the rate include breakfast?
Some of our rates include breakfast.
What categories are available and what are the differences?
We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.
What type of pillows are placed on each bed?
We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need.