Does Viceroy Riviera Maya allow children to stay at the resort?
Viceroy Riviera Maya welcomes children 12 years old and up.
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.
What are my options for parking at the hotel?
Valet parking is available at the hotel for $60 plus parking tax (electric vehicle parking is $73 plus parking tax).
Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.
What time is check-in and check-out?
Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.
Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.
Is there a minimum age for check-in?
Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.
Can I receive mail and packages at the hotel?
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.
Is smoking allowed at the hotel?
Viceroy Santa Monica is a smoke-free environment.
What is the hotel's pet policy?
Pets are welcome subject to a pet fee of USD $150 per stay. The pet fee is per pet, per stay, and is non-refundable. A maximum of two dogs, weighing no more than 50 pounds each are allowed.
Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.
Please visit our pet section for more information.
What are some good kid activities in the area?
With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.
Is there a gym?
Yes, Viceroy Santa Monica offers a fully-equipped fitness center that is open to hotel guests from 6:00 AM - 10:00 PM. Visit our Wellness section for more information.